Return & Refund Policy

Last Updated: 30 December 2025

At Modecasa, your satisfaction is our priority. We want you to love your furniture, and if you don’t, we make returns simple and straightforward. Please read this policy carefully to understand your rights and our process.

Return Eligibility

For Return Eligibility, make sure your product is

Unused and Unassembled.
The Goods were purchased in the last 30 days.
The Goods are in the original packaging.

Return Window

You have 30 days from the date of delivery to request a return.

The 30-day period begins when you receive the item, not when you place the order.

Items Conditions Requirements

To be eligible for a return, items must meet the following conditions:

Returnable Items Must Be:

Unused and unassembled (for furniture requiring assembly)
In original condition with no signs of use or wear
In original packaging with all materials, hardware, and instructions included
Free from pet hair, odors, stains, or damage

Non-Returnable Items:

The following items cannot be returned:

Custom or personalized items
Clearance or final sale items (marked as such at time of purchase)
Gift cards
Items damaged after delivery due to misuse or assembly errors

Return Process

All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.

Step 1: Contact Us

To initiate a return, contact our customer service team:

Email: support@modecasa.shop
Phone: +1 (805) 246-4118 (Monday-Friday, 9 AM – 5 PM PT)

Please provide:

Your order number
Item(s) you wish to return
Reason for return
Photos (if item is damaged or defective)

Step 2: Receive Authorization

Our team will review your request within 1-2 business days
If approved, We’ll provide detailed return instructions

IMPORTANT: Do not ship items back without authorization. Unauthorized returns will not be accepted or refunded.

Step 3: Pack and Ship

Repack the item securely in its original packaging
Include all parts, hardware, and documentation
Attach the provided return label
Drop off at the designated carrier location listed on label (UPS, FedEx, DHL, United States Postal Service)

Step 4: Tracking

Your return label includes tracking
You’ll receive email updates when we receive your return
Keep your tracking number for your records

If you’ve misplaced the return label, please contact us at support@modecasa.shop to request a new one.

Return Shipping Costs

A prepaid return shipping label is included in every package.

Defective, Damaged, or Incorrect Items

We cover all return shipping costs if:

Item arrived damaged or defective
Wrong item was shipped
Item doesn’t match description

Change of Mind / Customer Preference

You are responsible for return shipping costs if:

You ordered the wrong size or color
You changed your mind
Item doesn’t fit your space as expected

A prepaid return label is already added in your parcel, but the cost will be deducted from your refund.

Return Shipping Protection

If your return is lost or damaged in transit while using our provided label, you are not responsible
We handle all claims with the carrier
Keep your tracking information until refund is processed

Inspection & Processing

Upon Receipt

Once we receive your return:

Inspection: Our team inspects the item within 3 – 5 business days
Verification: We verify the item meets return eligibility requirements
Notification: You’ll receive an email with the inspection results

Approval or Denial

Approved: Refund processed within 1 business day of approval
Denied: We’ll email you the reason and offer alternatives

Common Denial Reasons:

Item shows signs of use or assembly
Missing parts, hardware, or packaging
Damaged after delivery (not manufacturer defect)
Returned without authorization

Restocking Fee:

We Don’t charge any restocking fee What so ever.

Refunds

Refund Amount

Full Refund:

For defective, damaged, or incorrect items
Original purchase price refunded in full

Partial Refund:

Change of mind returns: Original price minus return shipping cost
Items with missing parts: Deduction for missing components
Items not in original condition: Deduction based on depreciation

Refund Method

Refunds are issued to your original payment method

We do not offer:

Cash refunds
Refunds to different payment methods

Refund Timeline

Return Inspection: It takes 3-5 Business Days after we received your return.
Processing: 1 business day after inspection approval.
Bank/Card Appearance: 5-10 business days depending on your financial institution
Total Refund Time: Calculating all above, it can take up to 16 Business days for your refund amount to show in your original payment method.

Exchanges

We do not offer direct exchanges.

If you need a different size, color, or item:

Return the original item following this policy
Place a new order for the item you want
Once your return is processed, you’ll receive a refund

This ensures you receive the correct item as quickly as possible.

Exception: Defective Items

If you received a defective item and want the same item (not a refund):

Contact us immediately at support@modecasa.shop
We’ll arrange a free replacement shipment
A prepaid return label in already in your package
No cost to you for shipping either direction

Damaged or Defective Items

Report Immediately

If your item arrives damaged or defective report Within 48 hours of delivery:

Email support@modecasa.shop with photos
Include your order number
Show damage to packaging and product
Keep all packaging materials

We will:

Process full refund or free replacement
Cover all shipping costs

Manufacturer Defects

Defects covered under this policy include:

Structural issues
Material flaws
Missing or broken parts upon arrival
Items that don’t match product description

Not covered:

Damage from improper assembly
Normal wear and tear after use
Damage from misuse or accidents
Subjective issues (color slightly different than expected)

Never Received Items

Showing delivered but you didn’t receive the item, ask from your neighbors, Contact Shipping courier immediately, and wait for 48 hours, if you didn’t find your parcel, contact us at support@modecasa.shop, and we will help resolving the issue as soon as possible.

Policy Disclaimer

We have the right to update Return & Refund Policy anytime without prior notice according to our requirements for smooth Returns.

Contact Us

For return questions or to initiate a return:

Email: support@modecasa.shop (We respond within 1-2 business days)
Phone: +1 (805) 246-4118 (Monday – Friday, 9:00 AM – 5:00 PM PT)
Address: 219 E 6th St, Hanford California 93230, USA

Thank you for choosing Modecasa. We’re committed to making your experience positive from start to finish!