Shipping Policy

Last Updated: 30 December 2025

At Modecasa, we strive to get your furniture to you as quickly and safely as possible. This policy outlines our shipping process, timelines, and what you can expect.

Where we ship

We offer only standard shipping on all orders to addresses within the contiguous United States (48 states). Orders outside USA cannot be processed.

Excluded Areas: We currently do not ship to:

Alaska
Hawaii
US Territories (Puerto Rico, Guam, US Virgin Islands, etc.)
PO Boxes
APO/FPO addresses
International destinations

If you have questions about shipping to your location, please contact us at support@modecasa.shop before placing your order.

Processing & Delivery Timeline

Order Processing

Order Cutoff Time: Orders placed before 04:00 PM Pacific Time (-08:00 UTC) will begin processing the same business day. Orders placed after 04:00 PM PT will begin processing the next business day.
Processing or Handling Time: 1 – 2 business days
Transit Time: 5 – 7 business days after processing
Total Delivery Time: 6 – 9 business days from order placement (Delivery Time = Handling time + Transit time)
Orders are processed Monday through Friday (excluding holidays)

Note: Delivery times are estimates and may vary based on carrier performance and your location. Rural areas may experience slightly longer delivery times.

Business Days and Hours

We operate from Monday to Friday 9:00 AM to 5:00 Pm (Pacific time) PT

Shipping Cost

We offer Free Shipping on all Orders.

Shipping Carriers

We partner with trusted carriers to ensure safe delivery:

UPS
FedEx
DHL
United States Postal Service

Tracking Your Order

How to track your order

You will receive an email confirmation when your order is placed
Once shipped, you’ll receive a tracking number via email

You can also track your order anytime by visiting our Track Your Order page or by contacting our email at support@modecasa.shop.

Currency

All Prices mentioned on Modecasa are in USD $

Payments Accepted

We currently accept the following payment methods:

Paypal

Sales Tax

Order Modifications or Cancellations

Before Shipment

If you need to modify or cancel your order:

Contact us immediately at support@modecasa.shop
Include your order number
We’ll do our best to accommodate changes if the order hasn’t shipped

After Shipment

Once an order has been shipped, it cannot be modified. If you need to make changes, you’ll need to:

Receive the item
Follow our Return & Refund Policy
Place a new order if needed

Delivery Requirements

Signature Requirement

High-value orders may require a signature upon delivery
If signature is required, someone must be present to sign
If no one is available, the carrier will leave a notice for redelivery

Inspection Upon Delivery

IMPORTANT: Please inspect your package upon delivery.

Check for any visible damage to the outer packaging
If the box appears damaged, note it with the delivery driver
Take photos of any damage before opening
Contact us immediately at support@modecasa.shop if you notice damage

Delivery Issues

Delayed Shipments

If your order doesn’t arrive within the estimated timeframe:

Check your tracking information
Contact the carrier directly using your tracking number
If unresolved after 3 business days past expected delivery, contact us at support@modecasa.shop

Lost Packages

If tracking shows delivered but you didn’t receive your package:

Check with neighbors or building management
Verify the delivery address on your order
Contact the carrier
If still unresolved after 48 hours, contact us at support@modecasa.shop

We’ll work with the carrier to investigate and resolve the issue promptly.

Damaged Items

If your item arrives damaged:

Document damage with photos (packaging and product)
Keep all packaging materials
Contact us within 48 hours at support@modecasa.shop
Include your order number and photos

We’ll arrange for a replacement or full refund at no cost to you.

Change of Address

Before Shipment

If you need to change your address:

Contact us immediately at support@modecasa.shop
Include your order number
We’ll do our best to accommodate changes if the order hasn’t shipped

After Shipment

Once an order has been shipped, it cannot be modified, You have to wait for item to return and dispatch again to your Changed address. Additional Shipping charges will be applied in this case.

Incorrect/Incomplete Address

You are responsible for providing an accurate shipping address.

If your package is returned due to an incorrect or incomplete address:

We will contact you to arrange reshipment
You may be responsible for additional shipping fees
Please double-check your shipping information before completing your order

Holidays & Peak Seasons

During major holidays and peak seasons (Black Friday, Christmas, etc.):

Processing times may be extended by 1-2 additional business days
Carrier delivery times may be longer than usual
We’ll notify you of any delays via email

Policy Disclaimer

We have the right to update Shipping policy anytime without prior notice according to our requirements for smooth and better shipping.

Contact Us

For shipping questions or concerns:

Email: support@modecasa.shop (We respond within 1-2 business days)
Phone: +1 (805) 246-4118 (Monday – Friday, 9:00 AM – 5:00 PM PT)
Address: 219 E 6th St, Hanford California 93230, USA

We appreciate your business and are committed to ensuring your furniture arrives safely and on time!